Frequently Asked Questions
Find answers to common questions about our products, ordering, and shipping.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Since each item is handcrafted to order, please allow 1-3 business days for production before shipping.
Can I customise my order?
Absolutely! We specialize in personalized items. You can add custom text, choose colors, and make your piece truly unique. Just add your customization details when ordering.
What is your return policy?
Because all of our items are handmade to order with your personal specifications, all sales are final. However, if there's ever an issue with your order (damage during shipping or production error), please contact us within 7 days of delivery and we'll make it right!
How do I care for my product?
Each product comes with specific care instructions. Generally, we recommend gentle handling and following any included care cards for the best longevity of your item.
Do you ship internationally?
No! We are delivery in the UK.
Still have questions?
We're here to help! Reach out and we'll get back to you as soon as possible.
Contact Us