FAQ

Not all products are personalised.

Products that offer personalisation will clearly display customisation options on the product page.

For products that offer personalisation, you can add names, dates, or custom text directly on the product page before adding the item to your cart.

Please review all details carefully, as personalised items are produced based on the information provided at checkout.

Some products offer a preview to give you an idea of how your design may look.

Please note that previews are for guidance only and the final product may vary slightly in layout, size, or positioning.

Not all products include a preview, but all designs are carefully prepared before production.

If you need to make a change, please contact us as soon as possible after placing your order.

If production has not yet started, we may be able to update or cancel your order.

Once production has begun, changes or cancellations are no longer possible.

Personalised items are created exactly as entered by the customer at checkout.

Unfortunately, we are unable to make changes, replacements, or refunds for spelling or formatting errors provided by the customer.

Orders are typically processed within 1–3 business days before dispatch.

Processing times may vary during busy periods.

Delivery times depend on the shipping method selected at checkout.

Once dispatched, most orders are delivered within 2–4 business days.

International delivery times may vary depending on destination and local postal services.

We use reliable shipping providers based on the selected delivery method.

Shipping carriers may vary depending on destination and service availability.

Tracking details will be provided where available once your order has been dispatched.

We accept major debit and credit cards, along with other secure payment options available at checkout.

For international orders, customs duties or import taxes may apply depending on your country’s regulations.

Any additional charges are the responsibility of the customer.

Due to the personalised nature of these products, returns and exchanges are not accepted, unless the item arrives faulty or damaged.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos.

We will review the issue and offer a replacement or refund where appropriate.

Return eligibility for non-personalised items is assessed on a case-by-case basis.

Please contact us before returning any item.

You will receive email updates throughout the order process, including confirmation and dispatch notifications.

Please contact us immediately if you notice an address error.

If the order has not yet been dispatched, we may be able to update the address.

You can reach us via our Contact Us page or by email.

We aim to respond to all enquiries within 24–48 business hours.

Enter your discount code at checkout before completing your order.

Only one discount code can be used per order unless stated otherwise.

No, discount codes cannot be combined.