For products that offer personalisation, you can add names, dates, or custom text directly on the product page before adding the item to your cart.

Please review all details carefully, as personalised items are produced based on the information provided at checkout.

Not all products are personalised.

Products that offer personalisation will clearly display customisation options on the product page.

Some products offer a preview to give you an idea of how your design may look.

Please note that previews are for guidance only and the final product may vary slightly in layout, size, or positioning.

Not all products include a preview, but all designs are carefully prepared before production.

If you need to make a change, please contact us as soon as possible after placing your order.

If production has not yet started, we may be able to update or cancel your order.

Once production has begun, changes or cancellations are no longer possible.

Personalised items are created exactly as entered by the customer at checkout.

Unfortunately, we are unable to make changes, replacements, or refunds for spelling or formatting errors provided by the customer.

Personalised and non-personalised orders are normally prepared within 1–3 working days before dispatch.

Processing may take longer during busy seasonal periods or where customer confirmation is needed. Any different product-specific estimate will be shown before ordering.

We currently deliver within the United Kingdom only. Delivery times depend on the shipping method selected at checkout.

Once dispatched, standard UK delivery is normally estimated at 2–4 working days.

We use reliable shipping providers based on the selected delivery method.

Shipping carriers may vary depending on destination and service availability.

Tracking details will be provided where available once your order has been dispatched.

We accept major debit and credit cards, along with other secure payment options available at checkout.

Due to the personalised nature of these products, returns and exchanges are not accepted, unless the item arrives faulty or damaged.

If your item arrives damaged or incorrect, please contact us as soon as possible and within 30 days of delivery. Include your order number and clear photos where relevant.

We will review the issue and offer a replacement or refund where appropriate. This applies to both personalised and non-personalised items.

Yes. You can notify us within 14 days of delivery that you wish to return a non-personalised item. You then have a further 14 days to send it back.

The item must be unused and in its original condition. Please contact us before returning it. Return postage for a change-of-mind return is the customer's responsibility; we cover reasonable return costs for confirmed faulty items.

You will receive email updates throughout the order process, including confirmation and dispatch notifications.

Please contact us immediately if you notice an address error.

If the order has not yet been dispatched, we may be able to update the address.

You can reach us via our Contact Us page or by email at support@larencraft.com.

We usually reply within 1 working day.

Enter your discount code at checkout before completing your order.

Only one discount code can be used per order unless stated otherwise.

No, discount codes cannot be combined.